HAPO Community Credit Union is looking for an Asset Recovery Specialist (Collector) to join the team! HAPO's reputation for superior service is exemplified by the Asset Recovery department. The successful candidate will be able to collect with care, provide a positive telephone experience, and maintain relationships with our growing membership. Decision making, prioritization, and being self-driven are great attributes to have in this role. If you like problem solving, a steady workflow and the possibility to grow within your position this could be your opportunity! 

Core Job Functions:

•Make a high volume of outbound calls while taking a high volume of inbound calls

•Process payments via internal software

•Maintain accurate, real-time records of all conversations with Members

•Correspond with Members via email and chat

•Ability to diffuse situations as well as an ability to ask difficult questions with tact

•Ability to actively listen and retain information from Members calling in to discuss payment arrangements & hardships as well as help with filing insurance or GAP claims and any other requests for assistance

•Fluidly be able to navigate between various internal software and Microsoft Office & Word

Requirements:

•Must be able to work Mon-Fri 8:30-6:15

•Must be able to work occasional weekends and overtime

•High school Diploma or equivalent required

•Previous work history in fast paced environment & Call Center experience preferred 

Our Benefits

We offer competitive salaries and a comprehensive benefits package which includes:

• Matching 401(k)
• Pension plan
• No cost premium health insurance for employees, including medical, dental and vision
• No cost life insurance
• Additional plans are available for purchase (AFLAC, Pet insurance, Flexible Spending Accounts, Additional life insurance)
• Many other employee engagement programs

Starting Pay Range (DOE): $21.57 - $26.96

HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.

*Please note that only candidates selected to move forward in the interview process will be contacted. Please do not call for an update on the status of your application. Thank you for your understanding.